Privacy Policy

Introduction

 

Effective date: 7/15/2020

 

We including all affiliates and subsidiaries (hereinafter referred to as “elecife.com”, “us” or “we”) are committed to protecting your privacy. Our goal is to provide you with a positive experience on our website www.elecife.com (“Website”), while at the same time keeping your Personal Information secure.

 

Your privacy is important to us. Please read this Privacy Policy to learn about the information that we may collect from you and how we use and protect your information.

 

BY VISITING THE WEBSITE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES, TERMS, AND CONDITIONS DESCRIBED IN THIS PRIVACY POLICY.

 

Information covered by this privacy policy

Personal Information. This means any information that can be used to identify a specific natural person directly or indirectly, either in isolation or in combination with other information. Some examples of Personal Information include a name, address, email address, phone number, any ID number, or location data.

 

Aggregated Information.

Information may be aggregated and/or anonymized. When information is aggregated, it is combined with information about other customers and users. Aggregated information that includes Personal Information is considered Personal Information until it has been anonymized.

 

Anonymized Information.

When information is anonymized, the information can no longer be attributed to a specific natural person without the use of additional information, for example, how many users viewed a particular website video or advertisement, such information cannot be used to identify you. In general, usage data collected when you visit the Website is both aggregated and anonymized so it does not identify you personally and therefore is not Personal Information.

 

Children’s Personal Information.

The Website is not directed to, nor does elecife.com knowingly collect Personal Information from children under the age of 16 (Sixteen), or equivalent minimum age in the relevant jurisdiction. If we are informed that we have collected the Personal Information of a child under the age of 16, we will delete that Personal Information from our systems. If you believe we might have inadvertently collected Personal Information from or about a child under the age of 16, please contact us at service@elecife.com.

 

What information do we collect

Information Provided by Users:

Your Account information: You provide your email, or log in for a third-party account (like Facebook), to create an online or application account (“Account”) or subscribe to our communications. If you refuse to provide such information, you may not be able to use the Services properly. When creating your Account, you may be asked to enter certain information, such as your name, age, gender, address, telephone number and email address.

 

Payment information:

Third-Party Payment Processor: We use a third-party payment processor (currently Paypal) to assist in securely processing your personally identifiable payment information. When you place an order through the Services, the credit card information that you provide is encrypted and transmitted directly to Paypal. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. You may find out more about how Paypal stores and uses your credit card information by accessing Paypal’s privacy policy.

 

Customer Support:

When you contact us, you can provide us with information about your use of the Services, including information about the Elecife Products that you own and contact details, so that we can provide customer support.

 

Product Usage Information:

Product monitoring: We collect information about how you set up and use our Products, such as: functions used; operations performed; time, frequency, and duration of your activities within the Services, and any unique identifiers associated with your Product. For example, we collect the time period you connected the Product to the Application and the time of the last connection, as well as what operations you used in the Account, settings, and other functions in our Products.

 

Device and Technical Information.

We automatically collect information when you visit the Website, including:

technical information, including the Internet protocol (“IP”) address used to connect your computer or other devices to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. This information is all normally provided by your web browser, and we do not specifically request it;

information about your visit to the Website, including the full Uniform Resource Locators (“URL”) clickstream to, through and from the Website (including date and time); Products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page;

 

Device and Technical Information.

Cookies (to learn more about cookies, visit www.allaboutcookies. org) are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your computer, such as user settings, browsing history and activities conducted while using the Services.

 

The Website uses the following cookies:

Strictly necessary cookies, which are required for the operation of the Website. Without them, for example, you would not be able to register or log in for the Website.

Analytical/performance cookies, which allow elecife.com to recognize and count the number of visitors, learn how visitors navigate the Website and improve the Website.

Functionality cookies, which elecife.com uses to recognize you when you return to the Website.

 

elecife.com also uses analytics services, such as Google Analytics, to collect Other Information. Generally, analytics services do not identify individual users. Many analytics services allow you to opt-out of data collection. For example, to learn more about Google Analytics practices and to opt-out, visit www.google.com/settings/ads.

Information we receive from other sources. We work closely with third parties who provide services to us (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.

 

How we use information

We use the information we collect for a number of purposes. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. The uses we make of such information are to:

 

1.      set up an account for you on the Website;

2.      facilitate your purchase and/or download of our Products;

3.      authenticate use of your account or purchases and/or use of our Products;

4.      register your Product in our product database;

5.      carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

6.      assist you with customer support;

7.      communicate about and administer participation in customer promotions and surveys;

8.      provide the Products you request;

9.      provide you with information about the Products you use, such as new features, bug fixes, service downtimes or upgrades;

10.   help us develop new products and improve current Products;

11.   provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. We (or selected third parties) will contact you by electronic means only if you have opted-in to receive marketing information. “Opt-in” means that you have taken an affirmative action to receive information, such as by checking a box or clicking a button;

12.   notify you about changes to the Website and Products and changes to our terms, conditions and policies;

13.   administer the Website and Products for internal operational purposes, including troubleshooting, data and statistical analysis, testing, research and survey purposes;

14.   improve the Website and to ensure that content is presented in the most effective manner for you and for your computer or device;

15.   ensure the security of the Website;

16.   monitor and regulate interactive features of the Website and our products that you choose to participate in, including online forums and chat rooms relating to our products;

17.   help you navigate the Website;

18.   help you access and use certain features of the Products remotely and to help you monitor and safeguard your home and home network;

19.   provide you with information and recommendations about Internet and utility usage in your home;

20.   measure or understand the effectiveness of advertising we serve to you and others who visit the Website and to deliver relevant personalized advertising to you and others; and

21.   determine which aspects of the Website and our products are most useful to you.

 

Why we use information

Where we process your Personal Information to provide a product or service, we do so because it is necessary to perform contractual obligations that we owe to you and for our legitimate interests to provide products and services, to maintain our relationship with you and to protect our business. If you choose not to provide us with the Personal Information we need to provide you with a product or service, we will not be able to provide it. When you purchase and/or download new products, we will only use your Personal Information for the purposes set out in this Privacy Policy, and any notification provided to you at the time of purchase or download. We also use your Personal Information to protect our business (for example, against fraud), or to comply with legal requirements to which we are subject (for example, tax or financial reporting requirements).

 

Sharing information

Under no circumstances do we rent or sell your Personal Information to third parties for marketing purposes. We only share your Personal Information with third parties for marketing purposes if you have granted us permission to do so, and in accordance with the Marketing section below. We share Personal Information in the following ways:

 

within elecife.com for purposes of data processing or storage;

within elecife.com, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy;

with business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. For example, when making purchases on the elecife.com website stores, elecife.com uses a payment processor to verify your payment card information. Your payment card information is passed through to the payment processor and is not collected or stored by elecife.com. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. We only provide these third parties with the minimum amount of Personal Information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your Personal Information for a different purpose than what was disclosed to you;

with service providers, advisors or other third parties to the extent reasonably necessary to proceed withthe negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. If elecife.com merges with or acquires or is acquired by another entity, Personal Information would be transferred as a whole to the successor entity;

to comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims; and

to protect our legal rights or those of others, such as protecting the elecife.com brands or investigating violations of elecife.com terms of use, violations of law, intellectual property infringement, misuse of elecife.com websites, fraud or potential threats to personal safety.

In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the Products and to generally improve home networking. We’ve taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form.

 

Any third parties with whom we share your Personal Information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your Personal Information.

 

We will ask for your consent, such as by email response, opt-in box or click through agreement acceptance, before we use or share your Personal Information for any other purpose.

 

 

Marketing

You have the right to ask us not to process your Personal Information for marketing purposes. We will inform you (before collecting your Personal Information) if we intend to use your Personal Information for marketing purposes, or if we intend to disclose your Personal Information to any third party for marketing purposes.

 

We will always give you choices about your Personal Information. Some choices are presented upfront in the form of opt-in notices or acceptance boxes for marketing to you or sharing your Personal Information with third parties. You always have the choice to opt-out if you later change your mind. One form of opt-out is clicking the Unsubscribe link in a marketing email. This will take you off our marketing email list. Please note that these opt-in/opt-out choices do not apply to the receipt of mandatory website, service or software communications, such as update or downtime information, or receipt of order or shipping confirmations on elecife.com website stores, which you may receive periodically as part of elecife.com performing its contract with you unless you cancel your service or order or terminate use of software in accordance with the applicable terms of use or license agreement.

 

If you do not wish to receive direct marketing material from us or a third party, in addition to following the “Unsubscribe” instructions in a marketing email, you can send us an email request at service@elecife.com.

 

Where we store your information

The data that we collect from you may be transferred to, and stored at, various locations globally, including the United States. It may also be processed by elecife.com staff or contractors operating outside your country of residence (including, if you are in Europe, outside of the EEA) who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We also use cloud-based applications and services to store and process your Personal Information, which may result in your Personal Information being stored outside your country of residence.

 

We will take such steps as are reasonable to make sure we and our service providers do not breach the privacy principles that govern our collection of your Personal Information and that your Personal Information is treated securely and in accordance with this privacy policy as well as applicable data protection laws. By providing your Personal Information to us, you fully understand that elecife.com will transfer, processing and storage of Personal Information outside of the country where you reside or are a citizen.

 

Our Privacy Policy and our practices are designed to provide a globally consistent level of protection for Personal Information all over the world. This means we will still handle your information in the manner described in this Privacy Policy and in conformity with all applicable laws. This includes, whererelevant, entering into EU standard contractual clauses (or equivalent measures) with the party outside the EEA available here.

 

Accessing and updating your personal information

We need your help in keeping your Personal Information accurate and up to date, so please notify us of any changes to your Personal Information. You can access and update your Personal Information and communication preferences at any time in the following ways:

 

by clicking the “Unsubscribe” link in any email you receive from us;

by sending an email to service@elecife.com. Please be sure to include your name, email address and specific relevant information about the information you would like to change or the material that you no longer wish to receive; or

for the Website, by signing in to your online account located at the URL provided when you signed up for the website.

We will honor your request to:

 

correct your data if it is inaccurate or incomplete;

transfer Personal Information you have provided to us to a third party if we are processing that data on either on the basis of your consent or to perform a contract with you;

delete your Personal Information, unless we are required to retain it by law or to establish, exercise or defend legal claims; and/or

provide you with a copy of your Personal Information held on our current records. If you are outside the EEA, we may make a reasonable charge if records must be accessed from backed up or archived records.

If you are resident in the EEA, you also have the right to:

 

withdraw your consent to our processing of your Personal Information at any time after you have consented, including opting-out of receiving marketing materials. The easiest way to do this is by clicking the “Unsubscribe” link in any email you receive from us;

restrict our processing of your Personal Information where you believe such data to be inaccurate, our processing is unlawful, or that we no longer need to process such data for a particular purpose (unless we are not able to delet

 

How is this information shared?

Third-party providers: We share your information with third-party providers that we work with to help us operate, provide, analyze, improve, understand, customize, support, and market the Services.

Third-party services: When you use third-party services, such as through Third-Party Accounts that integrate with the Products and Services, they may receive your information. When you use third-party services, their own terms and privacy policies will apply to your use of these services.

Regulatory and legal issues: We may also release your information to third parties when we believe it is appropriate to comply with the law, enforce our terms and policies, or protect ours or others’ rights, property, or safety.

 

How do we protect your information?

We implement a variety of security measures to maintain the safety of your information when you place an order or enter, submit, or access your information. We offer the use of a secure server. All supplied personally identifiable payment information is transmitted via Secure Socket Layer (SSL) technology. After a transaction, your credit card information will not be stored on our servers.

 

How can you manage information about you, including your Account?

We provide you with the ability to review, manage, or delete your information.

 

Changing your email, nickname, and more: You can review and change your Account profile information by logging in to your Account and visiting your Account settings page.

 

Unsubscribe: If at any time you would like to manage your communications settings, such as unsubscribe from receiving emails, we include detailed unsubscribe instructions at the bottom of each email. You may also unsubscribe by logging in to your Account and visiting your Account settings page.

 

Deleting your Account: If you want to delete your Account, you may do so on your Account settings page. Deleting your Account will remove the personally identifiable information associated with your Account.

 

How long will the data be stored?

We store your information until we no longer need it to provide the Services, as described in this Privacy Policy, or until you delete your Account as described above, depending on which comes first.

 

Third-Party Links

Occasionally, at our discretion, we may include links to third-party websites on our Services. These third-party websites have separate and independent privacy policies. Please use these third-party websites with caution. We have no responsibility or liability for the content and activities of these linked websites.

 

California Shine the Light Law

California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free of charge, a list of third parties to whom we have disclosed personal information (if any) for direct marketing purposes in the preceding calendar year. If you are a California resident and you wish to make such a request, please send an e-mail with “California Privacy Rights” in the subject line to support@elecife.com

 

Changes to our Privacy Policy

Elecife reserves the right to revise and update this Privacy Policy from time to time. All changes are effective immediately when we post them, as dated above, and apply to the Services thereafter. Your continued use of the Services after the time the changes are posted will indicate your acceptance of those revised changes, so please check this Privacy Policy periodically for updates.

 

How can you contact Elecife with questions?

If you have any questions or concerns, there are a few ways you can contact us.

Email Us: support@elecife.com