Shipping Policy

Shipping Status


Last updated July 15, 2020.

Delivery times may be longer than usual due to the COVID-19 pandemic across the globe. We will arrange the shipment as soon as the delivery industry gets back to normal.

Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

For any questions, please contact our customer service via the pop-up window on the page.


Shipping Fee

Flat Shipping Rate.


Delivery Country

Currently, Elecife only supports orders sent to the following countries (regions):

United States, Canada, Mexico, United Kingdom, Germany, France, Italy, Spain, Netherlands, Australia, Portugal, Greece, Ireland, Sweden, Switzerland, Finland, Belgium, Hungary, Luxembourg, Austria, Poland, Czech Republic, Estonia, Finland, Denmark. Malaysia, Singapore, Thailand, Philippines, Vietnam, Japan, South Korea, Hongkong, Taiwan.

* Please refer to the shipping list on the checkout page


Shipping Orders

Normally orders will ship within 2-7 business days of processing payment, unless particularly noted elsewhere on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed.  Orders may be delivered in separate shipments.  All purchases through Elecife.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.


Delivery Times

The customer is responsible for any customs fees, import duties, or taxes that may be imposed by your country’s customs department.

Shipping company delays, weather delays, or international customs inspection delays are beyond our control. If you did not receive your item on time, please contact us for further assistance.


Orders for The United States:

Most Elecife.com orders will be processed by Amazon and shipped directly from the Amazon distribution center. when you place an order on the Elecife official website, you will receive a shipping info email from Amazon. Please check your email address. In addition, you can also check the shipping info through track order.


Orders for Other Country: about 2-4 Weeks

In countries outside the U.S, all orders are processed and shipped directly from our distribution center in China at the moment.

products shipped via standard service are normally delivered within 7-20 business days after arranging shipment of the order.

The delivery time is different for different countries.


Delivery Address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Elecife as undeliverable. When the carrier returns an undeliverable package to Elecife, please contact Elecife to make arrangements for reshipment.


The 13 continental U.S. states will not serve at this time:

Armed Forces - Americas

Armed Forces - Europe/Africa/Canada

Armed Forces - Pacific

Connecticut

Federated States of Micronesia

Maine

Massachusetts

New Hampshire

New Jersey

Puerto Rico

Rhode Island

Vermont

Virgin Islands

Check back as we expand to more regions.


Order Tracking: https://www.17track.net/en